REMOTE-Customer Service Representative

Verida Inc is seeking a Customer Service Representative responsible for providing accurate and professional customer service related to non-emergency medical transportation services. The role involves assisting callers, scheduling transportation, and maintaining confidentiality while ensuring efficient service delivery.

Responsibilities:

• Assists callers efficiently and in a polite, courteous and professional manner at all times
• Conducts appropriate screening and eligibility functions
• Obtains correct information to schedule appropriate modes of transportation
• Maintains current knowledge of local operating transportation policies
• Accurately and effectively uses trip scheduling and dispatch software
• Maintains client, company and employee confidentiality
• Communicates with facilities and/or providers as necessary to assure efficient transportation services
• Coordination of urgent care and/or discharges with Trip Validation Specialist
• Keeps Supervisor informed concerning scheduling and/or service delivery problems
• Completes all required records and reports
• Effective use of telecommunications systems

Requirements:

• Applicants must have prior remote call center experience to be considered for this position
• Excellent communication skills
• Basic computer and typing skills
• Type 30 wpm
• Customer service experience
• Able to work in a busy environment
• Able to work independently or with a team
• High School graduate or equivalent