Customer Service Representative

Farmer Focus is dedicated to promoting and protecting generational family farms through sustainable practices. In this role, you will serve as the customer’s advocate, responsible for order management, communication with various teams, and generating reports to support the organization’s operational needs.

Responsibilities:

• Excellent customer service by quick turnaround on all customer and internal requests via emails, phone calls, and other forms of communication
• Support our plant operations by communicating about items and pounds needed, order changes or cancellations, schedule changes, and special requests
• Sales support by retrieving specification sheets, label information, reports, and Ad Hoc requests from the sales team
• Attention to detail that supports order processing through accurate and daily entry into both production and financial software platforms
• Provide answers to all questions relating to customer purchase orders, ship dates, freight rates, short weights, short payments, outstanding payments, and other requests
• Open communication with the logistics team about order shipments, customer delays, appointments, rescheduling
• Reconciles client purchase orders (POs) against commission checks
• Helps to settle open commission payments
• Handles all calls/emails between buyers and vendors
• Manages date changes, late trucks, order revisions, appointment assistance, and notifies buyers of shortages
• Support special projects as requested

Requirements:

• Outstanding communication and customer service skills
• The ability to communicate important information without sharing internal information
• Strong organizational skills and attention to detail demonstrated through report utilization and excellent note taking practices
• A professional demeanor that allows you to remain calm, polite and effective in all situations
• The ability to respond with agility to rapidly changing priorities and tasks
• A demonstrated desire to learn and grow within the role
• Possess an investigative mindset. With minimal information and supervision, discern the best conclusion
• At least 3 years of previous Customer Service experience
• Competence with all Microsoft Office Programs
• Strong data entry skills
• Excellent grammar and written communication skills with an ability to adapt tone and voice to various audiences
• Passion for sustainable agriculture and food