Customer Success Manager, Smart Farming - West Coast (California Preferred)

Datamars is a global leader in data solutions with a focus on Smart Farming technologies. The Customer Success Manager will lead customer satisfaction efforts from installation to post-sales support, ensuring exceptional experiences and managing technical troubleshooting and training.

Responsibilities:

• Manage onboarding, installation, and post-sales support to ensure seamless customer experiences
• Oversee system installations, managing subcontractors and ensuring projects are completed on time and within budget
• Deliver hands-on training to customers and establish regional hub training sessions
• Monitor and troubleshoot system performance, resolving issues promptly and maintaining high standards
• Drive outbound communication for updates, seasonal tips, and new features, while fostering customer advocacy
• Support customers and internal teams with specialized product knowledge to enhance system utilization and satisfaction
• Provide feedback and insights for product development and market improvements
• Work closely with global teams to share best practices and develop solutions tailored to customer needs

Requirements:

• Background in agriculture, ideally with experience in dairy farming or a related field
• Strong technical problem-solving skills and the ability to communicate complex solutions effectively
• Experience managing equipment installations, including contractor oversight and project budgets
• Comfortable delivering hands-on, practical training and group sessions
• Proficiency in CRM systems and MS Office tools, with exposure to commercial sales processes
• Willingness to travel as required, with up to 50% of time spent in the field
• Fluency in Spanish strongly preferred