Sr. Project Manager, Research Solutions

Prodege, LLC is a cutting-edge marketing and consumer insights platform that helps brands and agencies uncover business answers and drive customer engagement. The Sr. Project Manager, Research Solutions will oversee the entire project lifecycle of online market research projects, ensuring accuracy, efficiency, and high-quality outcomes while maintaining strong client relationships.

Responsibilities:

• End-to-End Project Ownership: Manage the full lifecycle of complex market research projects—from scoping, design, and fieldwork through delivery, debriefs, and invoicing—ensuring accuracy, timeliness, and quality
• Client Service & Relationship Management: Provide exceptional client service by acting as a trusted partner, maintaining strong relationships, meeting objectives, and offering strategic recommendations that drive repeat business
• Methodological Expertise & Best Practices: Apply advanced knowledge of quantitative and qualitative methodologies, ensuring projects are designed and executed with methodological rigor and industry best practices
• Cross-Functional Collaboration & Vendor Management: Partner with internal teams and third-party vendors to align on deliverables, delegate tasks, and guarantee excellence in execution and delivery
• Issue Resolution & Risk Management: Anticipate, troubleshoot, and resolve project challenges (e.g., scope creep, quality risks, timeline delays), escalating and communicating effectively to protect client satisfaction and project success
• Mentorship & Team Development: Support the growth of junior and global staff by mentoring, coaching, and modeling best-in-class project management behaviors, fostering a collaborative and learning-focused culture
• Reporting & Communication Excellence: Deliver clear and actionable reporting on project metrics, fieldwork performance, and client needs to both internal stakeholders and external partners
• Manage market research projects of varying scale and complexity, emphasizing complex studies and high-priority accounts
• Assume project ownership while working in a team environment to meet client needs
• Create a project roadmap that clearly defines goals, timelines, and the parties involved in meeting the project objectives
• Provide a high level of client service to build long-term relationships with clients, ensure client objectives are met, provide optimization recommendations, and maintain clear and effective communication throughout the project lifecycle
• Solid skillset with various research methodologies within the quantitative and qualitative market research space. (e.g.; max/diff, conjoints, market sizing, mobile / geo-fencing studies, IHUTs, online focus groups etc
• Highly knowledgeable in best practices for conducting market research throughout the entire research process (e.g.: from screening logic to question types to fielding and data delivery)
• Collaborate with internal stakeholders and delegate tasks to team members to ensure we deliver excellence to our clients
• Manage all aspects of project/study execution, helping guide the client, team members, and any external partners through all critical project lifecycle including:
• Leading kick-off meetings with clients, partners, and internal stakeholders
• Questionnaire ‘logic & content’ review and optimization for survey programming
• Survey scripting
• Sample & quota design
• Survey program testing
• Fieldwork launch and data quality checks
• Fieldwork monitoring
• Fieldwork close
• Data Processing delivery (ensuring accuracy)
• Data visualization support
• Invoicing
• Project debriefs
• Manage and maintain the highest quality standards in all aspects of delivery and data and meeting project timelines
• Proactively identify, troubleshoot, escalate, and resolve project issues and changes that impact timing, require additional fees (scope creep), and effectively communicate these areas to internal team members, stakeholders, and clients
• Coordinate and manage third-party vendors and outsourcing vendors to deliver the highest levels of client satisfaction
• Supports existing account relationships to ensure they remain healthy, productive, profitable, and mutually beneficial with the goal of securing repeat business
• Responsible for reporting and effectively communicating project metrics (i.e.; incidence rate, completion rate, timelines, and client preferences to internal stakeholders and colleagues)
• Maintain a positive example for junior and global staff; including mentoring and helping develop their project management skills, fostering a culture of learning and growth

Requirements:

• Bachelor's degree or equivalent work experience
• Five or more (5+) years of market research experience ideally within the project management/operations function or with relevant experience in managing market research projects from inception to completion
• Solid understanding of market research principles, methodologies, and best practices
• Highly effective and influential communicator with strong interpersonal skills to build strong relationships with clients and team members across a global environment
• Proven track record of successfully leading and managing complex projects with a results-driven approach
• Strong organizational, prioritization, eye for detail, time management, and critical thinking skills
• Ability to work in a fast-paced, high-energy environment
• Knowledge of project management tools and concepts
• Passion for learning new technologies
• Proficient with Word & Excel
• Proficient with G Suite (Gmail, Google Sheets, Google Docs, Google Drive, Google Sites)
• Well-versed with survey scripting and data reporting platforms (e.g. Qualtrics, Decipher, Confirmit, Dimensions, etc.)
• Working experience and examples of AI usage for optimizing work
• Four or more (4+) years of client-facing experience
• Familiar with CRM-based solutions is a plus (i.e NetSuite, Salesforce, etc.)