EverPro - Software Engineering Operations Specialist

EverCommerce is a leading service commerce platform on a mission to digitally transform the service economy. They are seeking a Software Engineering Operations Specialist who will be responsible for implementing and improving the Software Development Lifecycle (SDLC) across various software applications, while also managing tools like Jira and Confluence to enhance operational efficiency.

Responsibilities:

• Translate SDLC standards into practical, executable workflows within Jira and related tools
• Configure Jira projects and issue hierarchies to directly support SDLC phases (intake, planning, development, testing, release)
• Actively audit teams’ usage of tools to ensure adherence to required SDLC practices
• Partner directly with engineers and managers to troubleshoot process breakdowns
• Iterate quickly on process improvements based on real delivery data and team feedback
• Implement AI automation for reporting and operational excellence
• Serve as the primary Jira and Confluence administrator, performing hands‑on configuration and maintenance
• Design and maintain: Issue types, fields, schemas, and screens; Workflows and transitions; Permission schemes and roles; Custom dashboards and reports
• Create and maintain Confluence: SDLC documentation; Templates for project pages, release notes, and retrospectives; Embedded Jira reports and live status views
• Clean up legacy configurations and reduce tool sprawl from acquired companies
• Build and maintain Jira automation rules to: Enforce required fields and transitions; Reduce manual updates and duplication; Improve traceability from idea → delivery
• Design workflows that reflect real engineering practices rather than theoretical models
• Implement integrations between Jira, Confluence, and Productboard
• Own ongoing tuning and performance of automations to prevent noise or system overhead
• Configure and maintain Productboard structure, including components, features, initiatives, and views
• Actively manage Jira ↔ Productboard synchronization
• Ensure roadmaps and priorities in Productboard accurately reflect execution in Jira
• Support product teams with hands‑on setup for new products, views, and reporting
• Create practical, step‑by‑step guidance for teams (how‑to docs, workflows, examples)
• Lead live tool walkthroughs and working sessions rather than theoretical training
• Join planning or delivery meetings as needed to support adoption
• Provide direct support during onboarding of newly acquired engineering teams
• Actively build and maintain Jira dashboards for delivery, flow, and predictability
• Ensure metric accuracy by enforcing consistent workflows and data standards
• Use real delivery data to highlight bottlenecks and improvement opportunities
• Partner with leadership to interpret metrics and recommend concrete changes
• Maintain and distribute leadership dashboards on a monthly basis

Requirements:

• 7+ years in engineering operations, engineering management, program management, or similar roles
• Deep, hands‑on Jira and Confluence administration experience
• Demonstrated experience building and maintaining Jira workflows, automations, and reporting
• Strong understanding of SDLC execution in real engineering environments
• Experience working directly with engineers to solve process and tooling challenges
• Ability to operate independently and make day‑to‑day configuration decisions
• Strong written documentation and practical training skills
• Experience supporting tool and process consolidation after acquisitions
• Advanced Jira automation experience (complex rules, branching, conditional logic)
• Experience with implementing AI automations using Claude
• Hands‑on Productboard administration experience
• Background in software development, QA, DevOps, or SRE
• Familiarity with Agile, Kanban, and hybrid delivery models