Customer Success Manager

CYVL is a Physical AI company on a mission to bring Infrastructure Intelligence to every city, town, and community on the planet. They are seeking a Customer Success Manager who will own the full customer lifecycle from onboarding through renewal, ensuring customers achieve measurable outcomes with their platform.

Responsibilities:

• Lead customers through the full lifecycle including onboarding, adoption, expansion, and renewal while serving as their trusted advisor and primary point of contact
• Engage key stakeholders to define success metrics, track progress, and demonstrate the tangible impact Cyvl is delivering against their goals
• Deliver hands-on training, strategic business reviews, and some in-person engagements that deepen relationships and drive advocacy
• Identify and execute expansion opportunities, manage the full renewal cycle, and drive upsells across your book of business
• Partner cross-functionally with Product and Marketing on discovery sessions, case studies, and customer events