Business Operations Analyst

CyberX Info System is seeking a Business Operations Analyst with Oracle Cloud Experience to support post-go-live operations. The role involves evaluating stabilization efforts, analyzing operational processes and data, and facilitating alignment between business and IT teams.

Responsibilities:

• Evaluate Post-Go-Live Processes and Projects
• Assess schedules, action logs, RAID (Risks, Assumptions, Issues, Dependencies) trackers, and meeting documentation for stabilization efforts
• Ensure cross-team deliverables are aligned with timelines and escalation paths are clearly defined
• Deliver Structured Operational Models for Business Teams
• Analyze existing Oracle-enabled business processes across functions such as HR, Finance, and Procurement
• Support development of operational models for service delivery, process ownership, SLAs, and resource needs
• Assist in creation of playbooks, swimlane diagrams, and RACI matrices
• Analyze Operational Data to Identify Gaps and Opportunities
• Collect and analyze data from Oracle SaaS platforms, ticketing systems, and manual trackers
• Identify process inefficiencies, user friction points, and underutilized functionality
• Support root cause analysis and present findings through dashboards, summaries, and reports
• Provide Administrative and Communication Support for Operations Teams
• Prepare meeting materials and manage documentation workflows
• Update SOPs and maintain centralized documentation repositories
• Ensure accurate communication of timelines, process changes, and ownership across teams
• Facilitate Cross-Functional Alignment Between Business and IT
• Act as a liaison between business operations teams and technical teams
• Ensure operational models are executable and aligned with system capabilities
• Track enhancement requests and ensure business requirements are clearly translated

Requirements:

• Experience with Oracle Cloud
• Ability to evaluate post-go-live processes and projects
• Skills in assessing schedules, action logs, RAID trackers, and meeting documentation
• Experience in delivering structured operational models for business teams
• Ability to analyze existing Oracle-enabled business processes across functions such as HR, Finance, and Procurement
• Experience in supporting the development of operational models for service delivery, process ownership, SLAs, and resource needs
• Skills in creating playbooks, swimlane diagrams, and RACI matrices
• Ability to collect and analyze data from Oracle SaaS platforms, ticketing systems, and manual trackers
• Skills in identifying process inefficiencies, user friction points, and underutilized functionality
• Experience in supporting root cause analysis and presenting findings through dashboards, summaries, and reports
• Ability to prepare meeting materials and manage documentation workflows
• Experience in updating SOPs and maintaining centralized documentation repositories
• Skills in ensuring accurate communication of timelines, process changes, and ownership across teams
• Ability to facilitate cross-functional alignment between business and IT
• Experience acting as a liaison between business operations teams and technical teams
• Skills in ensuring operational models are executable and aligned with system capabilities
• Ability to track enhancement requests and ensure business requirements are clearly translated