Serve as trusted advisor for customers and internal stakeholders to drive business value.
Build relationships with key stakeholders supporting your accounts.
Prepare and present activity reports and value briefings.
Manage escalations and ensure high level of customer satisfaction.
Strategize and identify new opportunities to grow accounts.
Work closely with Account Sourcing and Operations teams.
Perform deep dive quantitative and qualitative analyses to present insights.
Become an expert on the JLL Marketplace platform.
Monitor user adoption and system usage.
Engage with product and supplier teams to drive customer requests.
Liaise closely with management to resolve customer requests and escalations.
Develop JLL Marketplace champions and generate customer references.
Coach other team members and be a team player.

A Bachelor’s degree in business management, marketing, or business operations is preferred.
5-10+ years of experience in external facing customer roles.
5+ years of experience in a Customer Success role or comparable.
Strong analytical skills preferred.
Previous experience in Supply Chain, CRE, or SaaS with exposure to B2B procurement systems is preferred.
Knowledge of emerging procurement technologies and platforms.
Knowledge and experience with Data Visualization tools – Tableau and Power BI.
Work experience in an agile and fast-growing start-up environment is preferred.
High comfort level interacting with and influencing executive-level professionals.
Superior multi-tasking and project management skills in a constantly changing environment.
Creative problem solver who can identify and efficiently sort critical information.
Highly personable and can maintain focused expectations from peers.

Strategic Account Manager

Key skills