Senior Manager, Product Enablement & Program Operations

CRC Group is a leading insurance organization committed to supporting the well-being of its employees. The Senior Manager, Product Enablement & Program Operations will lead end-to-end program delivery and adoption of digital products, translating product strategy into executable plans and ensuring cross-functional alignment and on-time delivery.

Responsibilities:

• Own end-to-end program planning and execution, translating product roadmaps into structured plans with clear milestones, timelines, and deliverables across Product, Technology, Operations, and Specialty leadership
• Drive cross-functional execution, ensuring alignment, accountability, and on-time delivery across Product, Engineering, Sales, Operations, and Training
• Establish and manage program governance, including operating cadence, status reporting, and escalation paths
• Track and manage dependencies, risks, and issues across workstreams, driving resolution and mitigation
• Integrate enablement, training, and communications into program and release plans to ensure launch readiness and adoption
• Define and track adoption, engagement, delivery performance, and business impact metrics; use data to continuously optimize execution and rollout strategies
• Serve as central orchestrator across teams, driving alignment on priorities, timelines, and business outcomes
• Establish feedback loops from field to product to inform prioritization, release planning, and continuous improvement
• Support development of reporting across REDY and Specialty technology platforms

Requirements:

• 8–10+ years in program management, product operations, enablement, or digital transformation
• Proven ability to lead complex, cross-functional programs with multiple workstreams
• Experience translating product strategy into executable plans with timelines, milestones, and deliverables
• Strong experience managing dependencies, risks, and cross-team alignment
• Experience driving adoption of enterprise platforms and coordinating large-scale rollouts
• Data-driven with ability to translate insights into action
• Strong communication and stakeholder influence skills