ServiceNow Developer / Engineer

Kentro is a company dedicated to innovation and collaboration, seeking experienced ServiceNow professionals to enhance operational efficiency through enterprise workflow solutions. The role involves designing, developing, and maintaining ServiceNow applications and workflows, collaborating with stakeholders, and supporting IT service management initiatives.

Responsibilities:

• Designing, developing, configuring, and maintaining ServiceNow applications, modules, and workflows
• Supporting ITSM, ITOM, ITAM, HRSD, CSM, SecOps, or custom ServiceNow implementations
• Developing and maintaining ServiceNow integrations using REST, SOAP, APIs, or middleware solutions
• Building workflows, business rules, client scripts, UI policies, catalog items, and automation solutions within the ServiceNow platform
• Collaborating with stakeholders to gather requirements and translate business needs into technical solutions
• Supporting platform upgrades, enhancements, testing, and ongoing optimization initiatives
• Troubleshooting platform issues, performance concerns, and integration challenges
• Supporting Agile/SCRUM development methodologies and participating in sprint planning and delivery activities
• Developing reports, dashboards, and performance analytics within ServiceNow
• Managing multiple competing priorities while supporting enterprise or mission-critical environments
• Supporting governance, documentation, and ServiceNow development best practices

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience
• 3+ years of hands-on ServiceNow development, engineering, or administration experience
• Experience configuring and customizing the ServiceNow platform
• Familiarity with JavaScript, scripting, workflows, and ServiceNow development best practices
• Experience with ServiceNow modules such as ITSM, ITOM, HRSD, CSM, SecOps, or similar areas
• Strong troubleshooting, analytical, and problem-solving skills
• Highly polished communication and stakeholder engagement skills
• Ability to work independently and collaboratively within fast-paced environments
• Designing, developing, configuring, and maintaining ServiceNow applications, modules, and workflows
• Supporting ITSM, ITOM, ITAM, HRSD, CSM, SecOps, or custom ServiceNow implementations
• Developing and maintaining ServiceNow integrations using REST, SOAP, APIs, or middleware solutions
• Building workflows, business rules, client scripts, UI policies, catalog items, and automation solutions within the ServiceNow platform
• Collaborating with stakeholders to gather requirements and translate business needs into technical solutions
• Supporting platform upgrades, enhancements, testing, and ongoing optimization initiatives
• Troubleshooting platform issues, performance concerns, and integration challenges
• Supporting Agile/SCRUM development methodologies and participating in sprint planning and delivery activities
• Developing reports, dashboards, and performance analytics within ServiceNow
• Managing multiple competing priorities while supporting enterprise or mission-critical environments
• Supporting governance, documentation, and ServiceNow development best practices
• Active U.S. security clearance (or eligibility to obtain one)
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or other ServiceNow certifications
• Experience supporting enterprise or government environments
• Familiarity with cloud technologies, integrations, and API development
• Experience with automated workflows, orchestration, or process improvement initiatives
• Knowledge of ITIL principles and IT service management processes
• Experience supporting platform governance, CMDB, or asset management initiatives