Product Manager, Client Implementation

StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). The Product Manager, Client Implementations plays a pivotal role in launching and supporting StationMD’s telepsychiatry services across state and provider agency partners, ensuring efficient and effective program implementation.

Responsibilities:

• Serve as the primary point of contact for clients (state and provider agency leadership) during implementation and early partnership phases
• Build and maintain collaborative, solution-oriented relationships that support long-term engagement and success
• Effectively communicate progress, updates, and outcomes across all stakeholder levels
• Define implementation timelines and deliverables for new clients to ensure on-time, high-quality launches
• Coordinate cross-functional teams (growth, practice management, credentialing, legal, and technology) to meet defined program milestones
• Proactively identify and resolve barriers to successful implementation
• Assess and refine onboarding and implementation processes to improve efficiency and consistency across clients
• Develop clear, standardized workflows and documentation that support scalable operations
• Review incoming referrals to confirm completeness and appropriateness of behavioral health services
• Partner with internal teams to design and launch a self-service digital onboarding platform that streamlines client setup and referral management

Requirements:

• Bachelor's degree in healthcare administration, public health, business, or related field
• 3–5 years of experience in healthcare, program implementations, account management, product or operations
• Proven ability to lead complex, multi-stakeholder projects from planning through execution
• Strong relationship management skills
• Demonstrated ability to analyze and improve processes across clinical or operational workflows by leveraging technology
• Comfortable working with technology platforms, CRMs (e.g., Salesforce), and digital tools that support program management
• Excellent written and verbal communication skills across organizational levels
• Highly organized, proactive, and adaptable in a fast-paced environment with evolving priorities
• Experience working with I/DD populations or organizations serving them
• Knowledge of behavioral health industry