Director of Software Engineering, Shared Services and Quality

UKG is a leading Workforce Operating Platform that focuses on improving workforce understanding and productivity. They are seeking a Director of Shared Services Engineering to lead a centralized services organization responsible for accelerating high-quality software delivery across engineering teams, defining and executing platform strategies, and establishing quality engineering practices.

Responsibilities:

• Lead the strategy and roadmap for engineering platforms, including continuous integration and continuous delivery (CI/CD), cloud infrastructure, automation frameworks, and release orchestration
• Build standardized, self-service solutions that help engineering teams move from code to production faster and with greater confidence. Measure and improve engineering effectiveness using data-driven metrics
• Establish enterprise Quality Engineering practices, including automated testing across regression, application programming interfaces (APIs), integration, performance, and non-functional testing
• Embed automated quality validation into CI/CD pipelines to support objective release decisions
• Define observability standards using logs, metrics, and traces to strengthen release readiness and post-release validation
• Simplify release governance by defining clear readiness criteria, risk controls, and compliance standards
• Lead and develop engineering managers and senior contributors while strengthening collaboration across Product, Architecture, and Security teams
• Champion a culture of automation, experimentation, operational excellence, and continuous improvement

Requirements:

• Bachelor's degree in computer science, Engineering, or related technical field
• 12+ years of experience in software engineering, DevOps, platform engineering, or Quality Engineering, including 5+ years leading engineering managers and senior individual contributors
• Proven experience defining and scaling enterprise Quality Engineering strategies, including automation frameworks, non-functional testing, quality governance, and objective release standards
• Demonstrated success embedding automated quality validation into CI/CD pipelines to enable risk-informed release promotion decisions
• Extensive experience building and operationalizing DevOps and Quality Engineering platforms at enterprise scale, including cloud-native infrastructure (AWS, Azure, or GCP), modern CI/CD architecture, and enterprise test automation frameworks
• Strong understanding of modern observability practices (logs, metrics, traces) and their use in post-release validation and engineering insights
• Demonstrated success improving developer productivity, automation maturity, and release reliability across large SaaS environments
• Experience managing Cloud infrastructure, Enterprise Integrations and Dev teams
• Implementing engineering effectiveness frameworks (DORA, value stream mapping, flow efficiency)
• Experience with AI-driven techniques (test intelligence, test impact analysis, flaky test detection, predictive quality analytics)