Project Manager - Professional Services

ICU Medical is a global market leader in IV therapy and critical care products. The Project Manager - Professional Services is responsible for leading IV pump implementation projects in healthcare environments, ensuring timely delivery and adherence to quality standards.

Responsibilities:

• Lead end-to-end implementation of smart infusion pump and safety software projects
• Provide project leadership, organize and lead multi-disciplinary project team through associated project activities
• Manage Service Delivery including scope, resources, timelines and the change order process
• Set customer expectations in accordance with agreed terms and conditions
• Proactively identify, communicate and manage engagement risks
• Manage all engagements within predefined performance targets including customer satisfaction and profitability
• Analyze project forecasts, timelines, budgets, reports, and metrics to ensure project deliverables arrive on time and on budget
• Facilitate contingency planning, project risk assessment, and other decision-making activities on an as needed basis
• Presenting to a variety of audiences and settings
• Support larger program-level initiatives as assigned
• Contribute to program dashboards, reporting structures, and governance reviews
• Support select pre-implementation activities and presentations as the subject matter expert

Requirements:

• Bachelor's degree from an accredited college or university is required
• Bachelor's degree in business, Healthcare Administration, Engineering, Information Systems, Nursing, Pharmacy or related field (or equivalent experience)
• Minimum 2 years of project coordination or project management experience
• Foundational understanding of project management principles
• Strong organizational and time management skills
• Ability to manage multiple priorities in a fast-paced implementation environment
• Excellent written and verbal communication skills
• Proficiency with project management tools (e.g., MS Project, Smartsheet, Jira, or similar)
• Project Management experience required, including cross functional collaboration, budget management, project scheduling/timeline management, and resources planning
• Strong comprehension and communication skills (verbal and written)
• Advanced computer skills required: MS Word, MS Excel, PowerPoint, MS Project and SQL/Database management tools
• Excellent Presentation Skills, ability to make effective presentations to all levels of management
• Experience planning and managing multiple projects simultaneously, identifying interdependencies among various projects within the program, integration project plans, etc
• PMP certification a plus
• Experience working in structured PMO environments preferred