Manager, Underwriting Model Product Support

CVS Health is dedicated to building a more connected and compassionate health experience. The Underwriting Model Product Support Manager will act as a Product Owner, managing PBM pricing and forecasting tools while providing business user support and facilitating product improvements.

Responsibilities:

• Responds to Production Support tickets, isolates root cause, and determines path to resolution
• Facilitates best practice user-training exercises
• Suggests and prioritizes product improvements based on materiality
• Communicates to business users and other ecosystem stakeholders using professional and customer service focused demeanor
• Leverages understanding of the business to ensure product requirements are accurately captured and communicated
• Develops tools and procedures to create efficiencies in areas such as testing and defect resolution
• Assists with UAT and broader testing efforts to minimize future defects stemming from initial development
• Develops financial analyses to support future modeling improvements
• Designs technical solutions and reporting capabilities addressing Business issues and concerns

Requirements:

• 5+ years of product management, financial/pricing analysis, and/or underwriting experience, or a combination thereof
• Bachelor's degree or related professional work experience
• Pharmacy benefits management (PBM) or healthcare industry work experience
• Experience working with IT and agile Scrum methodology
• Strong collaboration skills and willingness to work across business units within a complex organization
• Excellent oral and written communications skills; ability to convey complex topics in clear and concise terms
• Innovative mindset and ability to work outside of established boundaries
• Results oriented with ability to keep others on task to meet defined goals
• Experience developing complex financial solutions and working with technical audience to ensure proper implementation
• In-depth understanding of drug pricing, healthcare markets, and financial forecasting