Enablement Strategy & Excellence Program Manager, Customer Success

Nutanix is a company that values being Hungry, Humble, Honest, with Heart. They are seeking a driven and strategic Enablement Program Manager to join their Customer Success team, where you'll own and evolve the end-to-end enablement model to empower Customer Experience Managers and drive product adoption.

Responsibilities:

• Own the CS Enablement System — Define and manage the end-to-end enablement model, including intake, prioritization, delivery, feedback, and third-party coordination. Align cross-functional enablement forums: including Weekly Enablement Sessions, Onboarding Sessions, Workshops, and more to deliver a consistent and cohesive learning experience across the organization
• Establish Feedback and Continuous Improvement — Capture feedback from CXMs and leadership on effectiveness. Identify gaps between intended processes and field execution, and continuously maintain and refine enablement programs based on insights
• Drive Enablement and Adoption — Support weekly CXM enablement sessions tied to business priorities. Ensure enablement content is clear, usable, and adopted in the field
• Drive Operational Excellence — Identify opportunities to streamline and optimize processes, tools, and workflows. Partner cross functionally to eliminate inefficiencies, standardize best practices, and ensure scalable, repeatable operations that support a high-performing Customer Success organization
• Analyze and Surface Insights — Analyze CSPs, action plans, and CS360 data to identify trends and blockers. Translate insights into targeted enablement initiatives and playbook updates
• Own Communication and Change Management — Drive the launch plan, including communications, change management, and rollout of playbooks, processes, and updates. Deliver clear and concise supporting materials to all stakeholders
• Measure and Report Impact — Define and track enablement success metrics, including adoption and effectiveness. Report insights and recommend focus areas to leadership to continuously improve CXM performance

Requirements:

• 7+ years of experience in program management, particularly in cross-functional initiatives with Product and Engineering teams
• Strong background in Customer Success operations, workflows, and lifecycle management
• Demonstrated expertise in change management, with a history of driving organizational transformation and influencing senior leadership
• Experience designing and delivering enablement programs, learning curricula, or training frameworks within a Customer Success or Sales organization
• Exceptional data analysis skills, with the ability to turn insights into actionable recommendations and present them to executive leadership
• Proficient with project management tools (e.g., Jira, Asana, Smartsheet) and data visualization platforms
• Advanced degree (MBA or related field) preferred, showcasing a strong foundational understanding of business principles