Customer Service Rep. -Writing Team (remote)

Fox Pest Control is a rapidly growing company recognized for its commitment to developing confident leaders and providing outstanding service. They are seeking full-time Customer Service Representatives for their remote writing team to ensure excellent service and communication with customers while managing appointments and resolving conflicts.

Responsibilities:

• You will answer inbound phone calls, emails and texts, and make outbound calls as needed
• You will ensure our customers receive excellent service and communication as you help schedule and reschedule appointments, manage billing information and resolve conflicts or complaints that may arise with our customers
• As you are engaged and participate in meetings and training, you will be continually empowered to develop leadership skills and abilities to foster growth and unlock potential

Requirements:

• High School Diploma or equivalent required
• Proficient in Microsoft Outlook and Microsoft Teams
• Strong technical skills and ability to learn new systems quickly
• Excellent grammar and written communication skills
• Must be comfortable speaking on the phone
• Experience with computer database systems/software
• Positive and professional dress, communication and demeanor
• Genuine personality, confident in self, and in office and customer service skills
• Must be open to working Saturdays at least once per month
• One to two years of customer service experience preferred
• Ability to speak Spanish is a plus