Sr Business Analyst

Lumen is the trusted network for AI, transforming how businesses connect in an AI-driven world. The Senior Business Analyst will lead cost governance, contract oversight, and deal risk management across presales operational engagements, ensuring commercial commitments are financially sound and compliant before deals progress to signature.

Responsibilities:

• Own cost governance activities for Front Door opportunities, ensuring cost models, margins, credits, and investment assumptions are reviewed, validated, and documented prior to Operations approval
• Partner with Finance and Operations to assess deal profitability, EBITDA impact, payback periods, and capital exposure
• Identify cost risks, gaps, or anomalies early in the presales lifecycle and escalate as needed to GCO leadership
• Support standardization of cost artifacts, assumptions, and governance checkpoints across the Front Door process
• Lead contractual review and governance for Front Door deals, partnering with Legal, Sales, and Delivery to ensure contract language aligns with operational capabilities and financial assumptions
• Review MSAs, amendments, redlines, and customer-specific terms to identify delivery, resourcing, and financial risk
• Ensure contract obligations, SLAs, and service commitments are clearly understood, documented, and operationally feasible prior to execution
• Provide guidance on contract risk mitigation strategies and support executive decision-making on non-standard terms
• Own creation of SOWs for Paid Resources, Field Services, and others as needed
• Act as a key governance partner within the Front Door intake model, supporting early engagement, structured reviews, and disciplined presales execution
• Collaborate cross-functionally with Sales, Operations, Finance, Legal, Product, and Delivery to align on deal structure, scope, cost, and risk
• Support leadership forums and deal review sessions with clear financial and contractual insights

Requirements:

• 5+ years professional experience with a Bachelor's Degree or equivalent education and experience, or 2-3 years with a Master's Degree
• Expertise in financial analysis, cost modeling, margin management, and deal economics
• Deep working knowledge of commercial contracts, MSAs, and operational risk considerations
• Proven ability to operate across Sales, Finance, Legal, and Operations in complex, high‑value deal environments
• Experience supporting executive‑level deal reviews and governance forums
• High attention to detail, structured thinking, and disciplined documentation practices
• Ability to balance speed, risk, and governance in a high‑volume presales ecosystem