Manager of Customer Success

BizIQ is a company dedicated to accelerating business growth through innovative digital marketing solutions. They are seeking an experienced Manager to lead their Account Management team, focusing on delivering exceptional service to small and medium-sized businesses and driving client satisfaction and account growth.

Responsibilities:

• Lead a digital marketing Account Manager Team, fostering collaboration and results-oriented performance
• Mentor client relationship management for SMB marketing clients in Website Design, SEO, PPC, Social Media, Reputation Management, and Content Marketing
• Implement retention and growth strategies to boost client retention and find account expansion opportunities
• Collaborate with cross-functional teams to deliver comprehensive, tailored client solutions
• Identify upselling and cross-selling opportunities and utilize data analytics to enhance service delivery
• Track KPIs and maintain detailed client records to ensure team performance and address complex client issues promptly

Requirements:

• Must reside in the U.S. for consideration
• Lead a digital marketing Account Manager Team, fostering collaboration and results-oriented performance
• Mentor client relationship management for SMB marketing clients in Website Design, SEO, PPC, Social Media, Reputation Management, and Content Marketing
• Implement retention and growth strategies to boost client retention and find account expansion opportunities
• Collaborate with cross-functional teams to deliver comprehensive, tailored client solutions
• Identify upselling and cross-selling opportunities and utilize data analytics to enhance service delivery
• Track KPIs and maintain detailed client records to ensure team performance and address complex client issues promptly
• Demonstrate strong leadership to manage and support a team of account managers, fostering a positive work environment
• Possess extensive experience in account management, client onboarding, relationship maintenance, and growth in marketing or SaaS
• Understand digital marketing principles and trends, offering strategic guidance across various channels
• Excel in building strong client relationships through effective communication and understanding client needs
• Analyze client performance and feedback to improve satisfaction, develop growth strategies, and identify upselling opportunities
• Utilize exceptional communication and analytical skills for data-driven decision-making and addressing client issues
• 2+ years of experience managing and building high-performing customer success teams
• 5+ years of account and client management experience with a strong record of achieving retention and growth targets
• 5+ years experience with CRM tools, Microsoft or Google Office Suite of products
• Digital Marketing Experience preferred but not required
• Bachelor's Degree in business, marketing, or a related field preferred