Business Analyst

Perfected is a company that guides people through complex legal journeys with the goal of holding corporations accountable. They are seeking two Business Analysts to support operational efficiency, data quality, and reporting needs for their Client Operations and Business Operations teams.

Responsibilities:

• Prepare and distribute daily, weekly, and ad hoc operational reports for internal stakeholders
• Support regular data uploads and track successful ingestion into key systems
• Perform quality control (QC) checks on operational data to ensure accuracy, completeness, and consistency
• Identify data discrepancies and escalate issues for resolution
• Maintain and update production tracking tools and capacity planning trackers
• Support workload analysis and resource utilization reporting
• Assist in identifying trends or potential risks related to volume, capacity, or throughput
• Compile, maintain, and manage client communication distribution lists to support accurate outreach
• Ensure lists and datasets are up to date and aligned with current operational requirements
• Support coordination across teams by providing timely and accurate data inputs
• Assist in drafting, updating, and maintaining SOPs, process documentation, and reference materials
• Contribute to process standardization efforts across programs
• Support implementation of updated workflows by ensuring documentation remains current
• Assist in building dashboards and operational insights to support leadership decision-making
• Collaborate with Program Leads and Senior Program Leads on improvement initiatives
• Participate in team meetings, training sessions, and performance development conversations
• Take on additional analytical or operational support tasks as assigned

Requirements:

• Bachelor's Degree in Business, Healthcare Administration, or a related field required
• 1+ years of experience in operations, reporting, data support, or administrative roles
• Experience in legal, healthcare, or client services environments is a plus
• Familiarity with reporting systems, CRMs, or project management tools is helpful but not required
• Comfort working with large datasets and repetitive tasks while maintaining accuracy
• Proficiency in Excel (PivotTables, VLOOKUPs, formulas)
• Strong attention to detail and organizational skills
• Clear written and verbal communication skills
• Ability to work independently while collaborating effectively with a team
• Willingness to learn, ask questions, and contribute to continuous improvement efforts
• Adaptability in a fast-paced, evolving environment