Service Sales Business Development Manager - DMV Region

Convergint is seeking a full-time Service Sales Business Development Manager to drive the growth of recurring service agreement revenue while leading a team of Service Account Executives. This role combines direct business development with people leadership, focusing on expanding service agreements and coaching team members for success.

Responsibilities:

• Grow Recurring Revenue: Lead efforts to expand recurring service agreements across targeted markets, verticals, and customers. Personally drive business development efforts while ensuring the team meets new service agreement bookings goals
• Coach and Lead Service Account Executives: Serve as a mentor, coach, and leader for Service Account Executives. Ensure clarity in strategy, accountability, and performance expectations for each team member
• Customer and Market Expansion: Identify and pursue new service agreement opportunities within existing accounts including project attach, T&M only customers, cross-sell/up-sell, and new logo capture. Participate in customer business reviews to drive service growth. Expected results: Strategic plans are in place; execution results in closed net new service agreement bookings
• Build and Manage High-Quality Pipeline: Work with decision makers to assess needs, gain agreement on the business case for service, demonstrate why Convergint is uniquely qualified, present proposals, negotiate, and close deals. Expected results: Maintain a pipeline at 3–4:1 over target
• Retention: Assist in strategic renewals to ensure retention and long-term growth and stability of the service agreement base
• Collaboration: Partner closely with Sales Managers to establish clear Account Executive/Service Account Executive guidelines, account ownership rules, and collaboration expectations that maximize customer coverage and service growth
• Drive collaboration across Convergint offices and vertical teams for cross-sell
• Support recruiting efforts for additional Service Account Executives as needed
• Perform other duties and responsibilities as assigned

Requirements:

• Expertise in selling service agreements (recurring revenue), preferably within the building services or systems integration space
• Proven history of prospecting, developing, and acquiring new customers, including executive-level relationship building
• Demonstrated ability to sell consultatively, focusing on value creation and aligning Convergint's solutions to the customer's broader business outcomes
• Strong leadership and relationship-building skills, with the ability to influence, inspire, and collaborate across teams – while driving accountability and results
• High levels of grit, adaptability, and flexibility – comfortable working through ambiguity and managing multiple priorities in a dynamic environment
• Exceptional presentation and communication skills, with the ability to translate complex solutions into clear, customer-relevant narratives
• Strong financial and analytical acumen
• Proficiency in Microsoft Office and other sales productivity tools
• Education: College degree, trade school or equivalent experience
• Minimum Experience: 5-7 years sales including 2 years in commercial (electronic security, fire alarm, systems integration)