Sr Technical Project Manager

Lumen is a leading network provider transforming how businesses connect and operate in an AI-driven world. The Senior Technical Project Manager will lead presales program execution and coordination across multiple teams to ensure successful deal execution and customer commitments.

Responsibilities:

• Own the overall presales program lifecycle for assigned Front Door opportunities, from intake through approval and readiness to execute
• Lead structured deal reviews, working sessions, and leadership checkpoints to align scope, timelines, resourcing, and delivery approach
• Coordinate across multiple workstreams (delivery, engineering, finance, contract, product, field operations) to ensure cohesive execution
• Drive Front Door governance standards to ensure disciplined intake, review, escalation, and decision‑making
• Identify execution risks, delivery constraints, resourcing gaps, or dependency conflicts early and proactively manage mitigation plans
• Escalate issues appropriately with clear options, impacts, and recommendations for leadership decision‑making
• Ensure alignment with CN Project Controls for customer commitments, delivery capabilities, and operational capacity
• Partner closely with Sales to support deal progression while maintaining delivery integrity and realistic commitments
• Collaborate with Operations to align financial assumptions, contract terms, and delivery models
• Serve as a trusted operational advisor to internal partners, providing clarity, structure, and execution confidence
• Facilitate communication across the CN Presale Team to ensure transparency and shared understanding of program status and risks
• Contribute to the continuous evolution of the Front Door operating model as deal volume and complexity scale
• Standardize presales program management artifacts, workflows, and governance practices
• Identify opportunities to reduce friction, eliminate duplicate handoffs, and improve cycle time without compromising quality
• Support reporting, dashboards, and leadership visibility into pipeline, capacity, and execution readiness

Requirements:

• Typically with 6+ years of experience. Bachelor's Degree. 4+ with a Master's Degree
• Experience leading complex, cross‑functional programs in operational or presales environments
• Demonstrated success managing multiple concurrent initiatives with competing priorities and high stakeholder visibility
• Background working closely with Sales, Operations, Finance, Legal, and Delivery teams
• Familiarity with governance frameworks, intake models, or enterprise operating models is a plus
• Strong program and project management discipline, with the ability to drive structure in ambiguous environments
• Excellent risk, issue, and dependency management skills, with a bias toward proactive mitigation
• Ability to translate complex information into clear, executive‑ready insights
• High level of comfort influencing without authority and navigating matrixed organizations
• Clear, confident communicator with the ability to engage both working teams and leaders
• Skilled facilitator of cross‑functional discussions, deal reviews, and decision forums
• Comfortably challenging assumptions and surfacing risks constructively