Lumen is a leading network provider transforming how businesses connect and operate in an AI-driven world. The Senior Technical Project Manager will lead presales program execution and coordination across multiple teams to ensure successful deal execution and customer commitments.
Responsibilities:
- Own the overall presales program lifecycle for assigned Front Door opportunities, from intake through approval and readiness to execute
- Lead structured deal reviews, working sessions, and leadership checkpoints to align scope, timelines, resourcing, and delivery approach
- Coordinate across multiple workstreams (delivery, engineering, finance, contract, product, field operations) to ensure cohesive execution
- Drive Front Door governance standards to ensure disciplined intake, review, escalation, and decision‑making
- Identify execution risks, delivery constraints, resourcing gaps, or dependency conflicts early and proactively manage mitigation plans
- Escalate issues appropriately with clear options, impacts, and recommendations for leadership decision‑making
- Ensure alignment with CN Project Controls for customer commitments, delivery capabilities, and operational capacity
- Partner closely with Sales to support deal progression while maintaining delivery integrity and realistic commitments
- Collaborate with Operations to align financial assumptions, contract terms, and delivery models
- Serve as a trusted operational advisor to internal partners, providing clarity, structure, and execution confidence
- Facilitate communication across the CN Presale Team to ensure transparency and shared understanding of program status and risks
- Contribute to the continuous evolution of the Front Door operating model as deal volume and complexity scale
- Standardize presales program management artifacts, workflows, and governance practices
- Identify opportunities to reduce friction, eliminate duplicate handoffs, and improve cycle time without compromising quality
- Support reporting, dashboards, and leadership visibility into pipeline, capacity, and execution readiness
Requirements:
- Typically with 6+ years of experience. Bachelor's Degree. 4+ with a Master's Degree
- Experience leading complex, cross‑functional programs in operational or presales environments
- Demonstrated success managing multiple concurrent initiatives with competing priorities and high stakeholder visibility
- Background working closely with Sales, Operations, Finance, Legal, and Delivery teams
- Familiarity with governance frameworks, intake models, or enterprise operating models is a plus
- Strong program and project management discipline, with the ability to drive structure in ambiguous environments
- Excellent risk, issue, and dependency management skills, with a bias toward proactive mitigation
- Ability to translate complex information into clear, executive‑ready insights
- High level of comfort influencing without authority and navigating matrixed organizations
- Clear, confident communicator with the ability to engage both working teams and leaders
- Skilled facilitator of cross‑functional discussions, deal reviews, and decision forums
- Comfortably challenging assumptions and surfacing risks constructively