Bilingual Customer Service Associate | Bicolano Language

Peak Support is a company that values exceptional customer service and is seeking talented Customer Service Associates to join their remote team. The role involves providing customer support over various platforms while delivering quality service and adapting to a fast-paced environment.

Responsibilities:

• Deliver exceptional customer service over various platforms (email, chat, phone, etc.)
• Provide customer support in a fast-paced environment
• Participate in required initial training
• Collaborate with peers, supervisors, and management to achieve corporate and client goals
• Adapt to a changing work environment
• Work multiple shifts during weekends or holidays
• Utilize Microsoft Office applications with average MS Excel skills
• Convey information effectively
• Demonstrate excellent problem-solving skills
• Maintain excellent organizational skills and attention to detail
• Work with minimal supervision
• Exhibit empathy, listening skills, and a courteous attitude to focus on providing quality customer service

Requirements:

• Proven customer service experience in the BPO industry
• Excellent oral and written communication skills
• The ability to provide customer support over various platforms (email, chat, phone, etc.)
• Ability to work in a fast-paced environment
• Flexible and willing to be assigned in a voice, non-voice or blended programs
• Knowledgeable about Microsoft Office applications with Average MS Excel Skills
• Ability to convey information effectively
• Must be willing to take part in required initial training
• Excellent problem solving skills
• Flexibility to work multiple shifts during the weekends or on holiday
• Excellent organizational skills and attention to detail
• Can work with minimal supervision
• Some analytical skills
• Some technical abilities
• At least 1-year BPO experience
• Empathy, listening skills, and a courteous attitude to focus on providing quality customer service
• Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment
• Collaborates with peers, supervisors, and management to achieve corporate and client goals
• Able to adapt to a changing work environment