Supervisor, Small & Medium Business Direct Sales - Customer Accounts

Comcast is a leading technology provider to small businesses and one of the fastest growing providers of Ethernet services. The Supervisor is responsible for leading a team of outbound telesales representatives focused on retaining and growing the existing customer base through effective coaching and management.

Responsibilities:

• Lead team focused on retaining existing business customers by example in key areas: prospecting, time management, funnel management, forecasting, product knowledge and closing business
• Coach and develop all sales representatives in providing superior customer service, achieving quality standards and meeting performance expectations by giving timely and appropriate feedback
• Ensure CRM software is accurate and up to date on daily basis
• Ensure daily activity targets are met
• Conduct regular team meetings to improve skills, share best practices and deliver key communications
• Conduct performance reviews and prepares performance improvement plans. Hire, discipline and terminate personnel as necessary
• Partner with leadership in the business to business organization to ensure positive working relationships and effective communication between functional areas
• Conduct side by side coaching and call monitoring to ensure compliance with selling company techniques and strategies
• Work directly with other supervisors to ensure consistency and teamwork
• Provide appropriate feedback to management from consumers and sales representatives to help business continue to grow and evolve
• Consistent exercise of independent judgment and discretion in matters of significance
• This position is aligned to Eastern Standard Time (EST) and requires availability during core business hours (e.g., 8:00 AM – 6:00 PM EST)
• Other duties and responsibilities as assigned

Requirements:

• Bachelor's Degree
• 2-5 Years of relevant work experience
• Change Management
• Communication
• Influencing Skills
• Sales Performance Coaching
• Team Development
• Some combination of coursework and experience, or extensive related professional experience