Fin Care Specialist I (Customer Service)

Cedars-Sinai is a leading organization recognized for its excellence in medical care and employee satisfaction. The Fin Care Specialist I role involves providing patient relations support, resolving customer inquiries, and ensuring payment and resolution of accounts.

Responsibilities:

• Provides patient relations support to Patient Financial Services
• Identifying, analyzing, resolving and responding to customer inquiries, concerns and issues
• Following up on accounts to ensure payment and resolution
• Work independently and have strong customer service skills
• Deescalate issues quickly
• Able to talk, think and access the system to achieve maximum customer satisfaction
• Understand, interpret and explain payor contracts and CSMC billing and collections policy and practices
• May be cross-trained in other revenue cycle functions and provide back-up coverage

Requirements:

• High School Diploma/GED required
• A minimum of 1 year of hospital billing or professional billing and/or Collection experience with customer service and call center experience required
• Associate degree in business administration or another related major or college level courses in finance, business, or health insurance preferred