Customer Enablement Manager

Asana is a leading platform for human + AI collaboration, and they are seeking a Customer Enablement Manager to lead impactful enablement initiatives that drive adoption and customer engagement. The role involves influencing cross-functional teams, implementing strategic enablement frameworks, and scaling content to maximize customer impact.

Responsibilities:

• Deeply understand Asana and each customer’s business to serve as a product expert and trusted advisor. Leverage this knowledge to expertly guide customers in adopting workflows that maximize value and efficiency across the Work Graph
• Lead impactful, time-bound workflow consultations and account-based enablement sessions. Collaborate with CSMs to tailor engagements that align with account objectives and drive meaningful customer outcomes
• Collaborate with sales, customer success, support, and product to implement strategic enablement frameworks, driving alignment and consistency
• Design and deliver scalable training content through high-impact workshops, interactive sessions, and custom programs that drive adoption and engagement across diverse customer segments
• Establish and innovate key metrics and KRs, optimizing programs for impact and retention while setting clear expectations with customers and ensuring accountability for deliverables
• Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges, playing a strategic, sales-minded role during engagements

Requirements:

• 6+ years of experience in customer enablement, learning and delivery, customer success, program management, or strategic consulting, preferably in a SaaS environment
• Proven track record of leading impactful enablement sessions and initiatives that drive adoption and engagement across diverse customer segments
• Strong program management skills with experience in defining and driving strategic enablement initiatives, managing resources, and optimizing impact and retention metrics
• Exceptional communication and facilitation skills, with the ability to confidently engage and influence stakeholders across all levels, including executive leadership
• Strategic and sales-minded approach with the ability to identify and leverage opportunities for account growth and long-term customer success
• Collaborative leader and mentor who fosters a culture of continuous improvement, knowledge sharing, and professional growth within the enablement team
• Customer-centric mindset with a passion for helping customers achieve success and advocating for their needs
• Self-motivated and proactive, thriving in a fast-paced, dynamic environment and consistently delivering high-quality results
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making