ServiceNow Lead

Role: ServiceNow Lead Phoenix, AZ--Remote Face to Face Interview 100% remote but only local to ARIZONA All candidates must be eligible to convert to an FTE

Job Description
Our team is seeking a ServiceNow Technical Lead to serve as the primary technical owner of the AtoZ Portal s ServiceNow implementation. In this role, you will work closely with our implementation vendor, oversee all ServiceNow development and technical decisions, and ensure the platform is built, maintained, and enhanced according to best practices. The ideal candidate brings strong ServiceNow platform expertise, a solid understanding of integrations and identity concepts, and the ability to translate product direction into clear technical execution plans. This position will act as the technical subject matter expert for how AtoZ leverages ServiceNow, owning the technical backlog, guiding enhancements, coordinating platform upgrades, and ensuring long-term stability and scalability. It requires someone who can be hands-on when needed, troubleshoot issues, and validate integrator/implementation vendor architecture and development work.

Required Skills
5 or more years of ServiceNow experience in a technical role such as developer, Analyst, or technical lead with a Business Analyst background
Ability to translate business requirements (This must be on the resume)

Preferred Skills
Experience with ServiceNow Public Sector Digital Services (PSDS)
Solid understanding of integrations, identity concepts including SSO, OIDC and SAML, and API fundamentals including JSON and REST