Senior Business Analyst - Web Portals

Agrace is seeking a Senior Business Analyst – Web Portals to join their Digital Technology team. This role involves improving user experiences by implementing systems and applications, working closely with stakeholders to identify and implement innovative solutions, and mentoring colleagues on projects.

Responsibilities:

• Partners with the business to define and document processes and software requirements for technology initiatives
• Serves as the primary liaison between business teams, development teams, vendors, and architects to ensure alignment from concept through delivery
• Leads the requirements definition and solution shaping for complex, cross-functional initiatives with significant scope and impact, while adhering to change management and compliance standards
• Provides production support by assisting with issue triage, root-cause analysis, impact assessment, and coordination with business and technical teams to ensure timely resolution of production issues
• Stays current with evolving business and system analysis techniques and tools, including awareness and appropriate use of AI-enabled analysis and automation capabilities

Requirements:

• Bachelor's degree with 4+ years of advanced experience in supporting web-based applications and enterprise platforms, including requirements definition, configuration, testing, and production support
• OR associate degree with 7+ years of advanced experience in supporting web-based applications and enterprise platforms, including requirements definition, configuration, testing, and production support
• OR high school equivalent with 10+ years of advanced experience in supporting web-based applications and enterprise platforms, including requirements definition, configuration, testing, and production support
• Experience in Epic software applications: MyChart, TapestryLink
• Experience with software configuration and perform functional and user acceptance testing, understanding of software development life cycle
• In-depth knowledge and advanced experience in one or more business areas, how it integrates with other areas and how they contribute to the company's success
• Apply healthcare industry knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform tasks and projects
• Proficiency with business and system analysis and delivery tools such as MS Office, SQL, ServiceNow, Visio, Jira, Confluence
• Ability to understand and discuss technical software issues with others
• Ability and willingness to learn new software, systems, and workflows and obtain certifications as requested
• Ability to problem solve and apply analytical thinking skills; good judgment of which ideas and suggestions will work
• Demonstrates professionalism in all communication including discussion of technical software issues with across organization up to leadership/executive team
• Strong interactive skills and ability to establish rapport with co-workers and vendors
• Inquisitive and seek answers to complex questions
• Manages multiple projects simultaneously and completes timely