Sales Operations Business Analyst

Skillsoft is a global leader in AI-native skills management for the human + AI era. The Sales Operations Business Analyst will drive operational efficiency through process management, analytics, and cross-functional collaboration, utilizing technical expertise in data analysis and visualization to support organizational goals.

Responsibilities:

• Collect, clean, and analyze sales and operational data from CRM and BI tools
• Develop dashboards and reports to track KPIs such as pipeline health, revenue growth, and forecast accuracy
• Conduct business analysis to identify process improvements and efficiency opportunities
• Maintain a deep understanding of business processes, systems, and data to support decision-making
• Create and deliver materials for business reviews and executive presentations
• Provide guidance and support for implementing new processes and systems
• Manage stakeholder relationships across the organization to ensure alignment and collaboration
• Participate in project planning and manage ad hoc initiatives
• Collaborate with cross-functional teams to streamline workflows and enhance productivity

Requirements:

• Bachelor's degree in Engineering, Mathematics, Computer Science, or related field
• 4+ years of experience in business analysis or business intelligence
• Strong analytical skills with proficiency in SQL, Excel, and BI tools (Power BI, Tableau)
• Knowledge of sales methodology and processes, including forecasting, pipeline management, and performance KPIs
• Experience with CRM systems (e.g., Salesforce, Dynamics)
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and priorities in a fast-paced environment
• Strong problem-solving skills and creative thinking