Customer Storytelling & Content Project Manager (Part-Time)

Marvel Marketers is a global Marketing Automation and Digital Marketing consultancy seeking a proactive Customer Storytelling & Content Project Manager. The role involves transforming customer interviews into compelling marketing deliverables and managing the storytelling process from draft to approval.

Responsibilities:

• Review customer interview transcripts, briefs, message maps, and video footage to identify the strongest customer storyline
• Help determine the best 120 seconds of content from longer customer interviews for short-form videos
• Provide creative direction and feedback on video cuts, including pacing, story flow, key stats, visual graphics, and B-roll opportunities
• Partner with the external video agency to improve draft work from initial cut to polished final deliverable
• Use transcripts and interview materials to support written customer stories for web publication
• Identify and recommend strong customer quotes for approval
• Determine what content should be included in customer sell sheets or related sales enablement materials
• Manage multiple customer story asset packages at once, including videos, written stories, quotes, sell sheets, and approval bundles
• Track asset status, approvals, dependencies, and next steps across approximately 25 customer stories and multiple deliverables per customer
• Keep agency partners accountable to timelines, quality expectations, and deliverables
• Bring organization for productivity, not organization for organization’s sake
• Proactively flag gaps, risks, blockers, and recommendations without waiting to be asked

Requirements:

• Experience in customer storytelling, content marketing, case studies, video storytelling, or customer advocacy
• Strong ability to distill long-form interviews into concise, compelling narratives
• Understanding of marketing message maps, product messaging, and customer proof points
• Strong eye for video pacing, story flow, and what makes a customer story compelling
• Ability to review video cuts and provide actionable feedback to an agency or production partner
• Strong project management skills, including timeline tracking, asset management, approvals, and stakeholder follow-up
• Excellent attention to detail and quality control
• Ability to manage multiple customer stories and deliverables in parallel
• Strong written communication skills
• Comfortable working with AI-enabled workflows or organizing assets that may involve AI tools
• Comfortable working with technical, security, or enterprise/B2B content
• Prior experience supporting enterprise technology client(s)
• Experience working with security, cloud, SaaS, cybersecurity, or technical product marketing
• Experience working with agencies such as video production, creative, or content agencies
• Familiarity with customer story deliverables, including videos, web stories, quote approvals, and sell sheets
• Experience with stakeholder management in a fast-paced marketing organization
• Experience using project trackers, workback schedules, Google Workspace, or similar tools
• Prior work on customer stories, internal stakeholder stories, launch content, or event-related storytelling