Technical Project Manager (Marketo/Workfront)

MERGE is a marketing and technology agency focused on health and wellness. As a Technical Project Manager, you will lead digital initiatives, manage project lifecycles, and ensure timely delivery of technical solutions by coordinating resources and communicating effectively with clients and internal teams.

Responsibilities:

• Manage multiple projects within MERGE's Technical Services Group (TSG) projects, ensuring adherence to scope, delivery dates, team resourcing, and tasking across the project lifecycle
• Communicate technical guidelines to the internal team and clients for effective execution of digital programs
• Update internal client teams on project progress and manage communications, reviews, and feedback
• Coordinate team resources and task assignments based on project deliverables and plan
• Present project parameters and checkpoints to set client expectations and ensure timely delivery of quality deliverables
• Provide detailed progress reports and forecasts to internal teams and Account Management
• Analyze project hours to forecast burn and identify potential risks to timeline and budget; recommend mitigation strategies
• Assist with contingency planning, problem resolution, and maintain schedules, budgets, and quality deliverables
• Track changes in scope, actual hours, and make appropriate adjustments to deliver projects on time and within budget
• Keep leadership informed of project progress and raise concerns promptly
• Collaborate with quality assurance team for testing of TSG projects and programs
• Facilitate collaboration, manage conflict, and effectively communicate project information across departments
• Show ownership of the agency process and enforce its use with the team
• Determine creative ways to allocate teams and distribute responsibilities
• Share lessons learned and best practices across departments
• Identify areas for internal improvement and develop implementation plans

Requirements:

• 3-5 years of experience in managing small to medium-sized marketing operations and work management projects
• Hands-on experience with Adobe Marketo and Workfront, including the ability to manage projects in the systems and understand the technology being managed
• Experience with Smartsheet, Jira, and Confluence is required
• Experience leading external client-facing technical projects from scope to delivery
• Prior experience working in marketing/advertising agency operations environment is required
• Knowledge of the Marketo project life cycle (e.g., migration, integration) and be able to identify scope changes
• Strong project management skills, including monitoring and reporting on project status, budgets, schedules, and resource management
• Understanding of information architecture and user experience best practices
• Excellent oral and written communication skills
• Knowledge of Agile and Waterfall methodologies
• MCA (Marketo Certified Associate)
• AI experience and curiosity
• Experience with AEM (Adobe Experience Manager)