Remote Customer Service Representatives (Bilingual and Monolingual Candidates)

Amerit Consulting is a fast-growing staffing and consulting firm that provides services to Fortune 500 companies and small to mid-sized organizations. They are seeking Remote Customer Service Representatives who will respond to customer inquiries, resolve complaints, and ensure customer satisfaction while maintaining a professional attitude. Bilingual candidates are preferred for this role, which requires effective communication through various channels.

Responsibilities:

• Respond promptly to customer inquiries
• Acknowledging and resolving customer complaints
• Communicating with customers through various channels
• Communicate and coordinate with colleagues as necessary
• Ensure customer satisfaction and provide professional customer support
• Provide feedback on efficiency of Customer service process
• Maintain a positive, empathetic, and professional attitude toward customers

Requirements:

• High school diploma or GED required
• Call Center / Customer service experience
• Bilingual fluency in English & one of the following: Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong
• Must reside in one of these states – AZ, TX, UT, NV, ID
• Must be available Monday – Friday, 7 AM – 7 PM PST and willing to work evenings
• Candidates must use their own equipment that meets the specified requirements
• Candidates are required to ensure they meet the client's specific system requirements
• Candidates that are offered a position are required to pass pre-employment background screenings
• Associate degree is preferred
• 8 GB RAM preferred
• 128 GB SSD or 256 GB preferred