Senior Manager, Customer Success Management - Slack

Salesforce is the #1 AI CRM, where ambition meets action and innovation is a way of life. The Senior Manager, Customer Success Management will lead a team of customer success professionals, focusing on delivering best in class outcomes for strategic customers and building long-term executive relationships to ensure they realize the full value of Slack.

Responsibilities:

• Leading a team of customer success professionals to serve large, strategic customers
• Developing strategy and tactics to leverage the team and Customer Success capabilities
• Driving alignment across Sales, Customer Success, Services, Renewals, Product Management, Marketing and Business Operations
• Building and developing a world-class team that lives Slack’s values
• Sponsoring customers throughout their journey and establishing long-term executive relationships
• Identifying and driving key initiatives, processes, tools and programs to build high growth business
• Ensuring the team delivers on high growth targets and key performance metrics
• Building, leading and developing a world-class team of CSMs
• Directly influencing the growth of CBS and TMT operating units
• Engaging with top prospects by providing direct deal support and formulating strategies to accelerate deal close
• Creating customer wins, model customers, references and case studies by establishing trusted senior customer relationships
• Actively engaging in account strategy and executing the strategy for select accounts