Sr. Customer Success Manager

Genesys is a global leader in customer experience solutions, empowering organizations to enhance loyalty and business outcomes. They are seeking a Customer Success Manager to drive customer value realization and foster partnerships, ensuring customer success through effective collaboration across various internal teams.

Responsibilities:

• Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor
• Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams
• Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities
• Develop and execute customer success plans aligned with clients' business objectives
• Proactively identify and coordinate resolution of customer needs through cross-functional partnerships
• Monitor customer health metrics and drive adoption of solutions Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey