Senior Product Manager, Prescriber Experience

BetterHelp is the world’s largest online therapy service, aiming to make mental health care accessible to everyone. The Senior Product Manager will take ownership of high-impact projects, optimizing existing products and launching new features to enhance user experience and drive growth.

Responsibilities:

• Own problem discovery, solution design, and delivery for prescriber onboarding & core experience within BetterHelp’s portfolio of companies
• Ensure a high standard of care by optimizing the therapist and client experience, focusing on quality & client outcomes
• Work cross functionally with other PMs to support marketplace engagement
• Lead highly visible and critical initiatives that materially impact the trajectory of the company. This includes end to end ownership of new products, features and experiments with a focus on driving product quality
• Initiate, evaluate and prioritize ideas, gather requirements and create specifications for all product changes that will achieve maximum impact and benefit
• Analyze and quantify the impact and success of each and every product change we've made, and then draw conclusions and plan next steps based on actual data
• Collaborate with the development and design teams before, during, and after each 'sprint' to maximize resources' efficiency, utilization, and happiness
• Partner with the design team, create a user experience that is both delightful and effective
• Perform UAT and functional QA to make sure we're launching only good stuff!
• Internally: Work cross-functional with all parts of the company (development, support, marketing, clinical, operations) in order to (a) convert their insights into product improvements; and (b) to convey the performed changes to them and to make sure they are being integrated and used effectively
• Externally: Connect with all external stakeholders (members, providers, marketing channels, business partners, regulators) both inbound and outbound to make sure our product is meeting their needs and requirements
• Participate in setting the strategy and long-term direction for the organization
• Continually seek ways to improve everything we do and optimize the value we bring to our stakeholders
• Own KPI's and be obsessed about them
• In a nutshell: Ideate, execute, test, measure, analyze, learn, iterate

Requirements:

• Minimum of 5 years of experience in a product role at a B2C company and proven success through measurable impact and increasing responsibilities
• Growth and experiments driven mindset with a proven ability to execute and deliver results
• Basic SQL knowledge to navigate and utilize BI tools effectively
• Deep understanding of unit/business economics and proven ability to balance business and technical considerations for product decisions
• Super analytical: proven experience in using data and relevant tools for driving critical business outcomes
• Experience in quickly launching products on a regular basis in an agile environment with a track record of delivering products on time and with high quality
• Great eye for UX and understanding of its related metrics
• Excellent organizational and leadership skills, strong attention to detail, able to work independently
• Fundamental coding skills, with experience in building an app
• Experience with marketplace-based business models
• High level of proficiency with data analysis with SQL, BI tools and product analytics
• Hands-on experience with APIs & vendor integrations
• Experience in both desktop and mobile environments