Design Manager, Digital Experiences

Stripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet. The Design Manager for Digital Experiences will lead a team of designers to craft impactful web experiences, focusing on strategic storytelling and high-quality design across Stripe’s online presence.

Responsibilities:

• Manage and grow a high-performing design team, with a focus on feedback, coaching, and long-term career development
• Inspire and motivate the team to do their best work while creating a clear design vision that aligns with Stripe's goals
• Craft novel moments of storytelling and delight for our web presence and uphold our quality standards
• Balance growth with putting users first while upholding a very high quality bar
• Champion curiosity and adoption of new AI tools and the evolving our ways of working
• Understanding global needs and design systems, including knowing when to stick to the system vs when it's okay to break away from it
• Often work on very broadly defined, loose concepts, and sometimes on narrowly defined, tactical deliverables
• Advocate for design excellence at every stage of the product lifecycle, balancing speed, quality, and bold experimentation
• Work with other design specialists and managers on team-wide initiatives, like recruiting and developing content standards
• Influence strategic decisions across all the corners of our web presence
• Partner with marketing, comms, growth, and Link teams to define information architecture and tell the right stories
• Work closely with the team to help scale our design systems, devise generative art directions, propose web animations, and distill interaction-heavy product launch materials on sites such as stripe.com

Requirements:

• 6 years+ of creative direction and management experience, and 9+ years of relevant experience in strategy, information architecture, web design and creative technology experience at digital native agencies, and/or tech-forward, product-driven companies
• Leadership in driving strategic thinking for impactful digital experiences
• Conviction in the web as a storytelling medium, demonstrable through a portfolio of design systems, engaging microsites, Figma libraries, WebGL experiments, CSS art, or anything else—you tell us
• Expert understanding of the formal elements of design, not just limited to the web but including typography, layout, balance, and proportion
• Sufficiently advanced knowledge of modern HTML and CSS to empathise with and lead the designers and design engineers crafting our web presence
• A tenacity for moving quickly on new, green-field projects while steadfastly delivering on long-term roadmaps
• Experience at a company with global scale, expanding to new markets, leading localization strategy and integrating with l10n
• Accountability and a high bar when working with production systems
• A demonstrable ability to communicate your front-end or information architecture designs using documentation and crisp visualisation
• Intuition and empathy to gather consensus amongst different stakeholders and subject matter experts