Customer Solution Manager - Public Sector

Ziff Davis is a vertically focused digital media and internet company, and they are seeking a Customer Solutions Manager to play a key role in the Customer Solutions team. The role involves delivering high-quality solutions, collaborating with various teams, and ensuring customer engagement and success through effective communication and relationship building.

Responsibilities:

• Serve as the entry point for customer engagement, partnering with Sales during pre-sales to shape deal strategy, qualify solutions, and define success criteria
• Lead adoption and usage, and enable successful renewals by translating Ookla’s data and network intelligence into actionable customer outcomes
• Collaborate closely with Network Intelligence, Services, Product, and Engineering to ensure customers fully realize value from Ookla solutions, partnering with Services for implementation execution
• Partner with Sales and Network Intelligence to deliver technical demonstrations, value narratives, and use-case walkthroughs that support deal qualification, adoption, and expansion
• Translate technical demos and analytics outputs into business-relevant value stories aligned to customer priorities and success criteria
• Act as a trusted point of coordination for customer needs, questions, and escalations across internal teams, ensuring the right owners are engaged at the right time
• Bring customer feedback, regional context, and market insight back to Product and leadership to help shape priorities
• Build strong, lasting relationships with customer technical and business stakeholders across geographies

Requirements:

• 5+ years of Experience in Telco, ISP and Enterprise-level-technology spanning pre-sales, adoption, and customer success across technical account management, solutions consulting, or pre-sales roles in telecom, connectivity, SaaS, or data-driven environments
• Curiosity and comfort working with large-scale data and analytics to inform customer decisions
• Ability to manage multiple priorities while maintaining attention to detail and customer value
• Demonstrated ability to articulate technical value, support or lead solution demonstrations, and connect data-driven insights to customer decisions
• Strong communication skills across technical, commercial, and executive audiences
• A passion for customer success and solving real-world connectivity challenges
• Strong problem-solving skills and ability to adapt to changing priorities
• Ability to manage multiple accounts simultaneously and work under pressure
• Experience working in cross-functional and multicultural environments
• Willingness to travel regularly for client meetings and corporate functions
• Familiarity with Ookla's product offerings or similar technology-based products is advantageous
• Familiarity with Data Analytics tools and solutions is a plus