Customer Success Manager 3

Behavox is shaping the future for how businesses harness their most important raw material - data. The role of the Customer Success Manager is to ensure zero churn by facilitating high ROI for customers while expanding their book of business through upsells and managing relationships with financial services companies.

Responsibilities:

• EXPAND accounts and generate additional revenue within their book of business
• REDUCE churn and retain accounts by increasing customer satisfaction
• PRIORITIZE strategically to provide customer analysis and activity plans
• SOLVE problems whilst applying highly customer-centric practices
• WORK across departments (PMs, PMs, AE) to champion for clients