Strategic Customer Success Manager

Prolific is at the forefront of AI innovation, focusing on human data infrastructure that enhances AI development. The Strategic Customer Success Manager will partner with leading AI model creators to ensure their success through Prolific's offerings, guiding them from onboarding to maturity and expansion.

Responsibilities:

• Partnering with frontier AI model creators to ensure the success of their research initiatives, human data/feedback programs, and quality assurance benchmarks
• Serving as a trusted advisor—translating research and business objectives into actionable strategies for Prolific’s platform and services to achieve
• Lead business reviews and executive engagements with clients, building case studies and advocacy stories that highlight how Prolific is driving frontier AI research for them
• Drive continuous improvement of success playbooks, processes, and customer-facing resources, replicating best practices in usage-based models and research workflows
• Spending time face-to-face with customers and with peers in the San Francisco office—collaborating, learning, and growing together in service of shared outcomes