Customer Success Manager Assoc

Moody's Corporation is a global leader in ratings and integrated risk assessment, focused on transforming how the world sees risk. They are seeking a Customer Success Manager Associate to drive customer success and engagement throughout the customer lifecycle, ensuring adoption, retention, and long-term value for clients.

Responsibilities:

• Be accountable for customers’ overarching success, including adoption, account health, and retention
• Act as a trusted advisor by sharing industry best practices and resources such as training, user events, webinars, and product releases
• Lead one-to-many engagements, including hosting webinar-style training and empowering customers at scale through relevant resources
• Build cross-functional partnerships by contributing a customer-centric perspective to internal continuous improvement initiatives
• Organize and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions
• Collaborate with team members to create and maintain training resources for end users
• Monitor and analyze customer usage of products
• Present utilization insights and recommendations to help clients optimize results
• Identify and track opportunities and risks within the assigned customer base
• Maintain strong product knowledge to support training, usage, and client satisfaction
• Support colleague development through product training and lunch-and-learn style sessions
• Coordinate customer-facing initiatives with other KYC and Data Apps teams, including marketing, product development, and beta programs
• Ability to travel as needed (up to 25% of the time)

Requirements:

• 2+ years of professional experience in customer success, account management, pre-sales or customer support roles
• Ability to work both independently and within a team environment, with high attention to detail
• Excellent verbal and written communication and presentation skills
• Undergraduate/first-level degree (e.g., Bachelor's degree) required, preferably with coursework in business, economics, finance, marketing or related fields
• Ability to travel as needed (up to 25% of the time)
• Experience in creating and leading scalable client-focused communications or campaigns
• Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use