Principal Product Designer, Toast IQ Core (AI Product Team)

Toast is a company focused on building a platform that helps restaurants thrive. They are seeking a Principal Product Designer for Toast IQ Core, who will lead design strategy and execution for their new AI assistant product, shaping the user experience across various platforms while collaborating with cross-functional teams.

Responsibilities:

• Lead design strategy and execution that will evolve the experience of Toast’s newest AI assistant product
• Shape how we evolve the assistant’s capabilities and footprint across web, mobile and hardware, from chat to agentic workflows, while driving clear customer value
• Partner closely with product, engineering, data science, go-to-market, and third-party partners to define the future of intelligence at Toast
• Drive the end-to-end design process for core UX/UI features within Toast’s AI ecosystem, including web and native mobile platforms
• Drive prototyping and experimentation for evolving AI features like memory and personalization, agentic workflows and actions
• Conduct and coordinate data analysis, user research and usability testing to inform design decisions
• Collaborate with cross-functional teams to create experiences that take full advantage of the breadth and depth of Toast’s platform

Requirements:

• Proven ability to lead high-impact design initiatives at a principal level
• Lead the end-to-end design process for core UX/UI features within Toast's AI ecosystem, including web and native mobile platforms
• Deep understanding of emerging AI use cases and tooling, foundational user-centered design principles, usability, and accessibility standards
• Proven ability and desire to conduct and coordinate data analysis, user research and usability testing to inform design decisions
• Proficiency in emerging AI tools (Claude, Codex etc) is essential, as well as design tools like Figma, Miro, and other collaborative design platforms
• Strong communication skills and ability to work effectively in cross-functional teams, including product managers, engineers, GTM, data scientists and other stakeholders to define design requirements and align on goals
• Drive strategic design initiatives and mentor junior designers, promoting best practices and fostering a culture of innovation and AI adoption
• First hand experience and enthusiasm for the restaurant industry and designing impactful solutions for its unique challenges
• Experience and passion for designing for growth and AI-driven experiences
• Strong technical fluency: comfortable with APIs, data flows, and personalization algorithms, experience with LLMs, experimentation, A/B testing, personalization engines, or automation frameworks