ePMO Project Manager

Member Access Processing (MAP) is a trusted leader in payment processing solutions, and they are seeking a Project Manager to join their ePMO team. In this role, you will manage both internal and client-facing projects, ensuring timely delivery and exceptional service while collaborating with cross-functional teams.

Responsibilities:

• Lead and manage full project lifecycles for both client-facing and internal initiatives
• Oversee client onboarding and ongoing projects, ensuring successful, timely delivery
• Act as the primary point of contact from post-sale through project completion, maintaining strong client relationships
• Define project scope, goals, deliverables, and success metrics with stakeholders
• Create and manage detailed project plans, timelines, task assignments, and resource needs
• Coordinate cross-functional efforts across Sales, Product, Scoping, Training, Accounting, and Implementations
• Facilitate recurring project meetings and maintain consistent, transparent communication with all stakeholders
• Monitor project milestones, identify at-risk deliverables, and implement corrective actions as needed
• Provide regular updates through status reports, dashboards, and post-project reviews
• Identify and mitigate project risks; proactively resolve issues to maintain project momentum
• Maintain organized project documentation that aligns with internal standards and compliance requirements
• Support continuous improvement of project processes, tools, and templates; share best practices and lessons learned
• Assist with resource planning, capacity management, and project scoping during the sales process
• Ensure positive client experience by delivering projects that align with expectations and support change management

Requirements:

• Bachelor's degree preferred; 3+ years of project management experience required
• Strong understanding of project management methodologies (Agile, Waterfall, or hybrid)
• Proficiency with project management tools (e.g., Asana, Jira, Smartsheet, Microsoft Project)
• Excellent communication skills with the ability to influence and collaborate across teams
• Exceptional organizational and time management skills with attention to detail
• Proven ability to work independently and collaboratively in a fast-paced environment
• Experience facilitating meetings, managing timelines, and resolving project-related issues
• PMP or other relevant certification is a plus
• Strong ability to drive accountability and maintain momentum across teams
• Comfortable setting expectations, following up persistently, and navigating tough conversations
• Ability to prioritize effectively and meet deadlines under pressure
• Flexible and adaptable, with a team-oriented mindset and willingness to adjust to shifting priorities