Commercial Customer Success Manager

Nebius is leading a new era in cloud infrastructure for the global AI economy, building a full-stack AI cloud platform. The Commercial Customer Success Manager will be the primary point of contact for commercial customers, managing the post-sale lifecycle to ensure they realize value from the AI-powered search platform.

Responsibilities:

• Own a portfolio of commercial accounts across the full customer lifecycle: onboarding, adoption, renewal, and expansion
• Drive fast time-to-value by guiding customers through integration setup, best practices, and key use case activation
• Monitor account health, usage signals, and engagement metrics to proactively surface risk and growth opportunities
• Execute renewal cycles and identify upsell and cross-sell opportunities with strong commercial instincts
• Develop and contribute to scalable success resources, guides, tutorials, and reference implementations, that serve the broader commercial segment
• Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey
• Serve as the voice of the commercial customer, feeding actionable insights back to Product and Go-to-Market teams