Key skills
Enterprise software solutionsCustomer successSecurity domain expertiseMobility domain expertiseAccount managementPublic Sector knowledgeCustomer onboardingProduct adoptionTechnical understanding of software architectureAgileRisk ManagementCustomer SuccessAccount ManagementSales
About this role
Zimperium is an industry leader in enterprise mobile security, and they are seeking a Customer Success Manager to manage post-sale customer relationships. The role involves building customer relationships, managing renewals, driving solution adoption, and achieving customer satisfaction in the public sector.
Responsibilities:
- Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
- Public Sector Focus - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities
- Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value
- Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data
- Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
- Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities
- Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution
- Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues
- Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer
Requirements:
- B.S. in Computer Science or an equivalent engineering degree
- 5+ years of experience working with Enterprise software solutions, startup experience desirable
- 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers
- Self-motivated, strong problem-solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirable
- Ability to travel