Program Manager, Bank Partnerships Marketing

Block is a company focused on economic empowerment, and they are seeking a Program Manager for their Bank Partnerships Marketing team. This role involves managing the end-to-end process for marketing collateral review, improving workflows, and ensuring alignment across various internal and external stakeholders.

Responsibilities:

• Support the Bank Partnerships Marketing Collateral Review program end-to-end: coordinate submissions, clarify requirements, negotiate timelines, and facilitate bank approvals
• Support partner engagement with banks and networks: Build and maintain relationships with partner account managers; stay current on partner marketing guidelines and feedback trends; translate partner input into clear guidance for internal stakeholder review
• Enable cross-functional alignment to speed approvals: Work closely with Marketing, Creative, Product, Engineering, Legal, Compliance, Risk, Operations, and Brand to translate bank and network feedback and approval conditions into internal review-ready guidance streamlining internal alignment and accelerating bank approvals
• Proactively improve the system: Identify bottlenecks and failure modes; propose and implement changes to workflows, roles, and tools. Run pilots/experiments, quantify impact, and scale successful approaches
• Support audit readiness: Maintain accurate records of submissions, approvals, versions, and rationales; ensure processes meet partner, network, and internal policy standards
• Communicate with clarity: Provide concise, action-oriented updates to stakeholders; escalate risks early with data-backed options and recommendations
• Apply AI for efficiency and quality: Use AI/LLM-powered triage, policy checks, drafting/redlining suggestions, metadata extraction, and automated routing to reduce cycle time and improve submission quality

Requirements:

• Bachelor's degree and minimum of 5 years of program or product operations management in FinTech, issuing, banking, or regulated industries, with direct experience shepherding materials through bank or partner approvals
• Ability to manage multiple concurrent initiatives with competing timelines and priorities
• Strong program management skills with experience delivering complex initiatives on time
• Grasp of bank/network marketing and brand guidelines and the broader regulatory landscape for consumer communications in financial services
• Experience designing and improving scalable workflows and governance (intake, SLAs, approval matrices, playbooks) and implementing tooling (e.g., workflow/orchestration, ticketing, documentation)
• Stakeholder management and communication skills; can influence without authority across internal and external partners
• Practical experience applying AI/automation to business processes (e.g., LLM-assisted review, classification, templating, or rules engines) with measurable impact
• A builder's mindset—comfortable with ambiguity, rapid iteration, and hands-on execution
• Familiarity with card network guidelines and partner-specific collateral requirements
• Background in change management or process excellence