Key skills
Communication
About this role
Eaton is seeking Customer Service Advisor Trainees to join their dynamic service center. The role involves handling a high volume of inbound calls, assisting customers with policy inquiries, and providing technical support while maintaining professionalism and commitment to teamwork.
Responsibilities:
- Learns how to answer questions regarding policies, coverages and premiums; assumes ownership for thorough follow up on all contacts
- Learns how to deliver first call resolution to make it easy for the customer
- Learns how to respond to customer/agent requests for quotes or changes to existing policies
- Learns how to review cancellations and reinstatements and makes appropriate decisions to resolve with guidance
- Learn how to ensure current and complete documentation of all account notes
- Upon completion of training, this role will:
- Assist customers with simple intent calls
- Accurately enter and update policy information into the various processing systems and handle phone inquiries
- Develop and foster Agent/Company Relationships
- Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment
- Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge
- Perform other duties as assigned
Requirements:
- High school diploma or GED required
- Resident Property and Casualty or Personal Lines Insurance License preferred
- A Bachelor's degree from an accredited four-year college or university is a plus
- Prior insurance and/or call center experience preferred
- Previous customer service experience preferred
- High energy and motivation to follow up and take ownership
- Flexibility and ability to work under pressure
- Excellent communication, organization, and interpersonal skills
- Willingness and ability to learn new functions within the Customer Solutions Center