Customer Service Representative - Cigna Healthcare - Remote

The Cigna Group is a global Health Service company that is dedicated to helping people improve their health and vitality. Our Medical Proclaim Provider team seeks dedicated, compassionate, and empathetic Customer Service Representatives, who are genuinely interested in helping people at some critical points of their lives, to join our team.

Responsibilities:

• Answer inbound calls from health care providers with inquiries regarding medical claims, benefits, appeals, prior authorizations, and medical codes
• An average of 50+ calls are expected daily
• Take inbound calls while toggling through several applications on multiple screens
• Attend 100% of trainings, and the first 90 days of employment
• Resolve customer complaints through independent problem-solving skills and one-call resolution
• Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service

Requirements:

• High School diploma or equivalent
• 1 year of customer service experience is required
• A dedicated workspace with no distractions is required
• Intermediate proficiency in Microsoft Outlook
• Excellent written and oral communication skills
• Knowledge of Medical Terminology a PLUS