Serve as an internal point of contact for inbound customer and sales team inquiries related to product information, pricing, availability, shipments, and returns
Maintain a consistent cadence of communication with customers, Account Managers, and sales leadership to ensure timely follow-up and issue resolution
Provide regular order status updates and proactively communicate lead times, shipment details, and potential delays
Generate accurate and timely quotes for customer projects, ensuring correct pricing, availability, and lead time information
Follow up on quotes and open opportunities to address outstanding questions and support conversion
Enter customer orders and maintain accurate records in CRM and ERP systems to ensure visibility across sales and procurement teams
Partner with manufacturers and suppliers to resolve pricing, availability, and shipment-related issues
Escalate complex product, pricing, or delivery concerns to appropriate internal stakeholders as needed
Support resolution paths that minimize disruption, support repeat business, and maintain strong customer relationships

4+ years of customer support or sales support experience in a B2B industrial, manufacturing, or distribution environment
Working knowledge of quote-to-order and order management processes
Ability to independently manage multiple priorities and deadlines in a fast-paced, high-accountability setting
Strong attention to detail and commitment to accuracy
Proficiency with CRM, ERP, and internal communication tools
Working knowledge of Microsoft Office (Outlook, Word, Excel)
Clear, professional communication skills with the confidence to collaborate cross-functionally and engage external partners

Comprehensive Health Coverage : Multiple medical plan options (CDHP and PPO) to get you the coverage you need
Robust Financial Security : Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
Generous Time Off : PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs
Wellness & Support Programs : Employee Assistance Program (EAP), wellness incentives, and telehealth access
Extras That Matter : Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind

Customer Service Specialist

Key skills