Key skills
CybersecurityCISSPSecurity+CEHCustomer Success ManagementTechnical Account ManagementService DeliveryIT SecurityNetwork ProtocolsOT/ICS NetworksBiomedical NetworksNetwork EngineeringHealthcare TechnologyIoT SecurityCommunicationPresentation SkillsCustomer SuccessAccount ManagementSales
About this role
Armis, the cyber exposure management & security company, protects organizations' cyber risk exposure in real time. They are seeking a Technical Customer Success Manager to lead adoption and implementation plans for customers, ensuring they derive maximum value from the Armis platform while serving as a liaison between customers and internal teams.
Responsibilities:
- Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform
- Understand customer use cases and provide recommendations to improve security posture and platform utilization
- Build and maintain trusted relationships with technical stakeholders and decision-makers
- Act as the customer advocate within Armis, coordinating across teams to meet customer objectives
- Ensure deployment and configuration align with key business use cases and are delivered on schedule
- Stay current on third-party integrations and how they interact with Armis within customer environments
- Serve as a subject matter expert in your area of technical proficiency
- Partner with Product, Engineering, Support, and Sales teams to drive account success
Requirements:
- Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH)
- 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role
- 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments
- Strong communication and presentation skills across technical and executive audiences
- 3+ years experience in IT, security, healthcare tech, or similar environments
- Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures
- Experience in network engineering, architecture, support, or design
- Knowledge of healthcare/ICT devices, manufacturers, or applications
- Experience securing IT, IoT, or healthcare systems
- Ability to travel up to 20–25% per quarter