Customer Success Manager

CourtView Justice Solutions Inc. is seeking a driven, relationship-focused Customer Success Manager to join their growing team. In this foundational role, you will manage strategic accounts, ensuring customers realize value and expand their use of the platform while collaborating closely with various internal teams.

Responsibilities:

• Own strategic customer relationships
• Drive expansion and growth of our solutions
• Manage customer health in a CRM
• Serve as the voice of the customer internally

Requirements:

• 3–5 years of experience in Customer Success, Account Management, or a related customer-facing role
• Experience managing complex, multi-stakeholder accounts in a B2B SaaS or technology environment
• Proven ability to learn new complex software
• Track record of driving retention and expansion revenue
• Strong facilitation and communication skills — comfortable leading cross-functional calls and executive conversations
• Familiarity with customer success platforms (ChurnZero experience a strong plus)
• Highly organized, proactive, and comfortable operating with ambiguity
• Ability to travel up to 30% for on-site customer visits and QBRs
• Experience in the criminal justice, courts, corrections, or public sector technology space or similar 'case management' type software systems (healthcare, clinical)
• Assisting in enhancing a Customer Success team rollout
• Familiarity with implementation or professional services environments