Customer Service Representative

Sharyland ISD is a school district based in Mission, Texas, focused on creating a reliable, student-centered environment. The Customer Service Representative will serve as a frontline point of contact for questions and requests, ensuring a smooth and professional experience for callers and visitors while directing inquiries appropriately.

Responsibilities:

• Manage incoming questions from parents, staff, and visitors with professionalism, ensuring each interaction is handled accurately and routed appropriately to protect service quality and response speed
• Provide timely answers to routine inquiries and escalate complex issues to the correct team, reducing delays and improving the overall experience for district stakeholders
• Maintain accurate records of requests, interactions, and follow-up actions so issues are resolved consistently and service continuity is preserved
• Support a welcoming front-facing environment by helping callers and visitors feel heard, informed, and directed efficiently to the resources they need
• Coordinate communication between departments when requests require cross-functional support, ensuring information moves quickly and nothing important is lost
• Uphold confidentiality, professionalism, and attention to detail in all interactions so the district is represented reliably in every customer touchpoint

Requirements:

• 1–4 years of experience
• Strong verbal and written communication skills
• Customer service judgment and patience
• Organized follow-through and record-keeping skills
• Basic computer proficiency, including comfort with standard office tools, email, phone systems, and data entry
• Problem-solving ability with a practical mindset
• Prior experience in a school, public-sector, or community-facing environment
• Familiarity with bilingual communication, especially Spanish and English
• Experience handling scheduling, reception, or administrative support tasks